Frequent Asked Questions

Is there a minimum order?

There is no minimum order amount.

How is the price calculated?

The price will depend on the length of the rental period. The minimun price is the equivalent of 3 days of rental.

Do you place orders and delivery on the same day?

The minimum period for ordering is 3 hours for orders to be placed in Gran Canaria and 24 hours for Tenerife. However, if you have an emergency and need something urgently, you can contact us by phone / WhatsApp and we will try to help you.

Will you deliver my order at the time I have selected?

We always try to deliver it at the time you have selected when placing your order, but it can happen that we have to make some modification due to availability of our delivery service.

If any change had to be made, we would contact you and agree on a time that is most convenient for both.

Where do you have delivery service?

We currently cover the entire territory of the islands of Gran Canaria and Tenerife. 

Do you deliver at the airport?

Yes, without any problem.

We will be waiting for you at your arrival with an identification sign. 

Remember that airport delivery is free for Gran Canaria and Tenerife South airports, but not for Tenerife North.

In both Tenerife airports, we just deliver car seats, all the rest of products will be delivered at your accoommodation.

What if my flight is delayed?

No problem, with your flight number we will be able to adjust the time of delivery according to the new schedule.

Is there a delivery fee?

It is free for the entire Gran Canaria and Tenerife, except Tenerife Northern area, where we charge 40€ for delivery. 

When to make the payment and what payment methods are accepted?

- For web reservations, the payment can be made by credit card, transfer, Paypal or cash on delivery.

- For phone / WhatsApp reservations, we will use "PayGold", which is a link to a payment platform that will be sent to you via SMS or email or you can make the payment at the same moment of delivery (by cash or credit card).

- For cash payments, the payment must be made at the same moment of the delivery of the equipment and in the exact amount of the value of the order.

Do you ask for some kind of deposit?

We are not asking for any deposit at the moment.

What happens if I have a problem with an acquired product?

If you inform us within 24 hours of delivery we will solve it as urgently as we can.

What happens if any of the items get damaged?

If it is small damages such as rubbing, scratches, etc. derived from normal and habitual use nothing happens.

For serious damages/lost/stolen equipment, you will have to pay the repair or replacement of the item. 

What happens if I need something I can not find in your web?

If you do not find what you are looking for on the web, send us an email to info@yourtravelbaby.com or contact us by phone or Whatsapp, explaining what you need and we will do everything possible to get it.

How do you clean the equipment?

All our equipment is thoroughly disinfected and cleaned after each use with bactericidal and virucidal products, according to the current regulations. The fabrics are washed using steam or pressurized water machines when necessary.

After this process, the product is stored and cleaned again before renting it again.

What if I have to cancel my order?

We understand that it is currently very difficult to know if you will finally need our services or not, so we are not charging any cancellation costs in any case.

Do you rent equipment for long periods too?

Yes, we do. This option is just available for Gran Canaria island. Get in contact with us and we will provide you with all the information about the product, prices and conditions for long term rentals.