Frequent Asked Questions

Is there a minimum order?

There is no minimum order amount.

How is the price calculated?

The price will depend on the length of the rental period. The minimun price is the equivalent of 3 days of rental.

Do you place orders and delivery on the same day?

The minimum period for ordering is 3 hours. However, if you have an emergency and need something urgently, you can contact us by phone / WhatsApp and we will try to help you.

Where do you have delivery service?

We currently cover the entire territory of the islands of Gran Canaria and Tenerife. 

Do you deliver at the airport?

Yes, without any problem.

We will be waiting for you at your arrival with an identification sign. 

Remember that airport delivery is free for Gran Canaria and Tenerife South airports, but not for Tenerife North.

What if my flight is delayed?

No problem, with your flight number we will be able to adjust the time of delivery according to the new schedule.

Is there a delivery fee?

It is free for the entire Gran Canaria and Tenerife, except Tenerife Northern area, where we charge 40€ for delivery. 

When to make the payment and what payment methods are accepted?

- For web reservations, the payment can be made by credit card, transfer or Paypal

- For phone / WhatsApp reservations, we will use "PayGold", which is a link to a payment platform that will be sent to you via SMS or email or you can make the payment at the same moment of delivery. 

- For cash payments, the payment must be made at the same moment of the delivery of the equipment and in the exact amount of the value of the order.

Do you ask for some kind of deposit?

Yes, a deposit will be required. Security deposits depend on the rented product, but in all cases, are amounts between 10€-30€ per item.

The deposits can be paid by cash or we can withhold the amount from your bank account. 

Deposits will be immediately refunded at the moment of the delivery once the rented equipment has been checked by Your Travel Baby. The same method of payment used for deposit will be used for the refund.

What happens if I have a problem with an acquired product?

If you inform us within 24 hours of delivery we will solve it as urgently as we can.

What happens if any of the items get damaged?

If it is small damages such as rubbing, scratches, etc. derived from normal and habitual use nothing happens.

For serious damages/lost/stolen equipment, deposit will be not refunded. 

What happens if I need something I can not find in your web?

If you do not find what you are looking for on the web, send us an email to info@yourtravelbaby.com or contact us by phone or Whatsapp, explaining what you need and we will do everything possible to get it.

How do you clean the equipment?

All our equipment is thoroughly disinfected and cleaned after each use with bactericidal and virucidal products, according to the current regulations. The fabrics are washed using steam or pressurized water machines when necessary.

After this process, the product is stored and cleaned again before renting it again.

What if I have to cancel my order?

We understand that it is currently very difficult to know if you will finally need our services or not, so we are not charging any cancellation costs in any case.

Do you rent equipment for long periods too?

Yes, we do. This option is just available for Gran Canaria island. Get in contact with us and we will provide you with all the information about the product, prices and conditions for long term rentals.